We, E.ON SE, Brüsseler Platz 1, 45131 Essen, as the data controller for the website eon.com pursuant to Art. 4 No. 7 EU GDPR (hereinafter “we”), are pleased to provide you with information through this data protection statement as to whether and to what extent your personal data is processed when visiting the website at this domain. In addition, we also hereby provide you information on your rights and identify relevant contacts. This information applies to the domain specified above as well as to other websites that we host online, if these are explicitly referenced in this statement.
Personal data includes all information that identifies you individually, e.g. name, address, email address, IP address, data about website use.
In case of purely informational use of our website, which means when you do not register, log in or otherwise transmit any additional information to us, we initially collect and process only the personal data that your browser and your internet provider transmit to our server. This involves data that is needed for technical reasons in order to display the website and to ensure the security and stability of our site.
Specifically, this is the shortened and thus anonymous IP address (the reduction excludes person-specific identifiers and thus, a personal relationship), the website, the site you last visited (referrer), the websites belonging to E.ON SE that you visited, the names of the retrieved files, the date and time of the retrieval, the operating system and version of browser installed on your PC. We also store the aforementioned data in log files. This occurs based on legitimate interests, Art. 6(1) lit. f) GDPR, in order to ensure that the website functions properly. In addition, we use the data to improve our online presence and to ensure its security. However, none of the aforementioned data is stored together with other personal information. Log files are stored for a maximum of 7 days.
In order for the website to operate properly and to fulfil our own obligations, we forward your data to our service providers and in turn receive data from them. This is also applicable if you contact us in the ways specified by us (emails, forms, newsletters, chat inquiries, contests) or use other offers on our website.
In addition to the data previously specified, when you visit our website, so-called “cookies” are saved to your computer. Cookies are small text files that are saved to a browser on your computer and are used by the entity that placed them there (i.e. us) to obtain certain information. Cookies cannot run programs or place viruses on your computer. They serve generally to make the website more effective and user friendly.
Our websites (as well as emails) may contain small, transparent image files, called "pixels," or lines of code ("scripts") to record how you interact with them. This information is also used to analyse and improve the use of our online presences.
For the duration of your visit, so-called session cookies are set. These store a so-called session ID, through which different requests of your browser can be assigned to the common session and make your surfing experience on our website a more pleasant one for you. Session cookies can be used to recognise your computer when you return to our website. Session cookies are automatically deleted when you close your browser.
In addition, we use technically necessary persistent cookies. Persistent cookies are automatically deleted after a specified period, which can differ from one cookie to another. You can delete the cookies at any time using the security settings in your browser.
At no time will personal data be stored in a cookie.
Persistent cookies will be used on eon.com
Storage of Opposition
Most browsers are pre-set to automatically accept cookies. However, you can disable the storage of cookies or set your browser to notify you before storing cookies. Users who do not accept cookies may not be able to access certain areas of our websites.
The legal basis for the processing of personal data using technically necessary cookies is Art. 6(1) lit. f) GDPR.
You may configure your browser however you like so that it, for example, refuses to accept third-party cookies or any cookies. You should be aware, however, that such refusal may potentially prevent you from accessing all the website’s features or the site may not display at all.
(a) We incorporate YouTube videos on our website that are stored on http://www.YouTube.com and that can be played directly from our website.
(b) By visiting the website, YouTube acquires the information that you accessed the respective sub-page of our website. In addition, the data identified under Section A. of this declaration is transmitted. This occurs regardless of whether YouTube provides a user account used to log in or whether a user account exists. When you are logged into Google, your data is allocated directly to your account. If you do not wish to have your data allocated to your profile with YouTube, you must log out before activating the button. YouTube stores your data as a user profile and uses it for the purpose of advertising, market research and/or appropriate design of its website. This utilisation occurs in particular (including for users who are not logged on) in presenting appropriate advertising and to inform other social network users of your activities on our website. You are entitled to object to the creation of this user profile; to do so you must contact the respective plug-in provider (YouTube).
(3) You can find additional information regarding the purpose and scope of data collection and its processing by YouTube in the data protection statement. There you will also find additional information regarding your rights and configuration options for safeguarding your personal privacy. https://www.google.de/intl/de/policies/privacy.
When you contact us by email or a contact form, we store the data you provide (your email address, where applicable your name and telephone number) in order to reply to your query. We delete the data accrued in this manner once it is no longer needed or restrict its processing where statutory retention requirements apply.
By registering for the newsletter, you shall provide the following consent in accordance with Article 6 paragraph 1 letter a) GDPR:
This consent can be revoked at any time with effect for the future.
By clicking on the "Start Live Chat" button, you will participate in the chat with our consultants and give your consent to the processing of your personal data collected during the course of the chat by E.ON SE, Brüsseler Platz 1, 45131 Essen: I agree that you will use my personally identifiable information that I provided to you during the chat (such as my first and last name, address, e-mail address, telephone number) for the sole purpose of documenting my specific chat, which will be processed by E.ON SE for a maximum period of 13 months. The personal data collected by E.ON SE will be unencrypted on behalf of E.ON SE by (i) iAdvize GmbH, (Erkrather Straße 401, 40231 Düsseldorf) and (ii) by E.ON Energie Deutschland GmbH, Arnulfstrasse 203, 80634 Munich, whose employees work as chat consultants for E.ON SE. There will be no transmission of the personal data collected by E.ON SE to any other third parties.
Consent to the processing of personal data can be revoked at any time with effect for the future by a corresponding declaration to E.ON SE. The revocation can be declared to E.ON SE via the following channels: by e-mail to email@example.com.
The data processed by E.ON SE before the written notification of revocation is received by E.ON SE is considered to be legally processed.
Within the scope allowed by law (as previously described), we relay personal data to companies in our group as well as to external service providers:
We process personal data that we obtain from you within the context of our user and business relationships. Where necessary in order to provide our services, we process personal data that we have collected within the context of your use of our website.
In addition to the data transfers to third countries as already described above, data is also transferred to countries outside the European Union and the European Economic Area ("third countries") in the context of the administration, development and operation of IT systems. When doing so, the following must be observed:
Transfer is in principle permissible because the requirements allowing for such transfer under law have been satisfied or you have given your consent to the transfer of the data and special conditions exist for transfer to a third country. Specifically, the data importer guarantees an adequate level of data protection in accordance with standard EU clauses for the transfer of personal data to data processors in third countries. You can find a copy of the standard contract clauses stipulated by the EU Commission online at:
Where purely informational use is involved (see Item A.), we retain the designated personal data for as long as necessary to provide services or for use. It is deleted once the respectively designated purpose has been achieved.
Data stored in log files is deleted within a maximum of 7 days. In addition, personal data stored in log files is also anonymised.
If there are statutory or contractual retention periods (e.g. where a user or contractual relationship is involved), we are obligated to retain the data until expiration of this period. We delete the relevant data following expiry or discontinuation of relevant obligations arising from statutory retention periods stipulated by commercial and tax law (see §§ 147 General Tax Code (AO) and 257 Commercial Code (HGB)).
We retain your data for marketing purposes until you object to its use, withdraw your consent or such use is no longer legally permitted.
We retain your other data only as long as we need it to fulfil the specific purpose for which it was collected (e.g. fulfilment or conclusion of contract) and delete it once it ceases to be needed for that purpose.
Unless otherwise indicated, E.ON SE is responsible for processing your data. You may request information from us at any time regarding the data stored about you and you may request the correction of this data in the event it contains errors. In addition, you may also request restrictions be placed on processing, the portability of the data you provided us in a machine-readable format or the deletion of your data – provided it is no longer needed. Moreover, you have the right to object to the use of your data on the basis of public or legitimate interests at any time. To do so, please contact:
E.ON SE, Data Protection, Brüsseler Platz 1, 45131 Essen
It is imperative that we retain the data collected in our log files in order to ensure the functioning of the website. Therefore, there is no right to object to the processing of this information.
For the cookies that we place with your consent, we have specified the technical option in which you can revoke your consent. This has been termed as Opt Out.
If we process your data on the basis of your consent, you may withdraw this consent with future effect at any time. Upon receipt of your withdrawal of consent, we cease processing your data for the purpose for which consent was granted. Please direct your withdrawal of consent or revocation of your consent to the commercial use of your data to
E.ON SE, Data Protection, Brüsseler Platz 1, 45131 Essen
In addition, you can direct a complaint at any time to a regulatory authority. For us, the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia, Helga Block, PO Box 20 04 44, 40102 Düsseldorf, Germany, Phone: 02 11 / 384 24-0, is responsible. Alternatively, you may also approach the regulatory authority with jurisdiction at your location.
Data Protection Officer
Brüsseler Platz 1
D - 45131 Essen