Protecting personal data is an important concern for E.ON SE.
E.ON SE processes personal data collected when visiting our webpages in accordance with the Federal Republic of Germany's legislation regarding data privacy and data security. This Data Privacy Statement provides you with information on how E.ON SE uses data collected during your visit to the E.ON SE website.
Collection and Processing of Personal Data
Personal data is information that identifies you, such as your name, e-mail address or postal address. Data of this nature will only be saved if you make it available to E.ON SE, e.g. when ordering informational materials, subscribing to e-mail newsletters, applying to a job online or taking part in a survey or sweepstakes.
Use and Transmission of Personal Data
In general, E.ON uses your personal data to answer your queries, process your orders or provide you with access to special offers or information. In order to do this, it may be necessary for E.ON to pass on your data to other group companies or external service providers for further data processing. E.ON will not sell your personal data to a third party or otherwise make personal data available for sale.
Data transmission to third countries will only occur within the framework of administration and operation of IT systems and only insofar as a) the data transmission is fundamentally permissible and b) the specific requisites for transfer to a third country have been met; in particular, the data importer must guarantee an acceptable level of data protection in accordance with EU standard contractual clauses for the transmission of personal data to order processing organizations in third countries. The provisions of the German Federal Data Protection Act and the Telemedia Act constitute the basis for this.
Freedom of Choice
You control the information you provide to E.ON SE. If you choose not to transfer any information, then you may be unable to access some areas of the E.ON SE website. Users of the service for press releases and ad hoc notifications can unsubscribe from these communication services at any time on the "Info-Service/E-Mail" page; your data will be deleted immediately in this case. If your personal information changes (e.g. zip code, e-mail or postal address), you can also notify E.ON SE via e-mail to firstname.lastname@example.org in order to correct or update this information.
Automatically Collected Data
When you access the E.ON SE website, general information is collected automatically (i.e. without a registration process) that cannot be correlated a single person. Automatic recording occurs via
- Truncated, and therefore anonymized, IP address. Truncation bars the possibility of correlation to an individual person,
- The last website you visited (referrer),
- The pages you have visited on the E.ON SE website,
- The names of accessed files,
- The date and time of access,
- Your PC's operating system and browser version
Information on Web Analysis
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. By using IP anonymity, Google will truncate the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area prior to transmission to, and storage in the USA. Only in exceptional cases will the full IP address be sent to and shortened by Google servers in the USA.
On behalf of the operator of this website, Google will use such information to analyze your use of the website, to compile reports on website activities for website operators, and to offer further services to the operator of this website related to the use of the website and the internet. For this purpose, Google uses pseudonyms. The IP address sent by your browser by Google Analytics will not be associated with any other data held by Google.
This website uses Mouseflow, a web analytics service provided by Mouseflow ApS, Flæsketorvet 68, 1711 Copenhagen, Denmark. Mouseflow tracks randomly selected visits to the site (using anonymized IP addresses only) by recording mouse movements and clicks. This helps us identify potential ways to improve the site. The information collected is not personally identifiable and is not disclosed to third parties. If you prefer your visit not to be tracked, you can opt out of Mouseflow on all websites that use it by following this link:
Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution operated by Google Inc., that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.
Objection to tracking
The collection and storage of data for web analysis can be excluded for future visits at any time. Users will nevertheless be able to continue using the website in full. Clicking on the ‘Tracking Opt-Out’ button will completely stop the tracking. In order for the objection to also apply to future visits, your browser has to accept permanent cookies.
You may refuse the storage of cookies by selecting the appropriate settings in your browser; however, please note that if you do so, you may not be able to use the full functionality of this website.
Furthermore, you can prevent Google’s collection and use of data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at
Use of IP address
Every computer and device connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country, state, and city from which a computer is connecting to the Internet. Google Analytics collects the IP address of website visitors in order to provide website owners a sense of where in the world their visitors come from. This method is known as IP geotargeting.
Google Analytics does not report the actual IP address information to Google Analytics customers. Additionally, using a method known as IP masking, website owners that use Google Analytics have the option to tell Google Analytics to only use a portion of the IP address, rather than the entire IP address, for geotargeting. Whether or not website owners use Google Analytics, they have access to IP addresses for visitors to their sites.
The website www.eon.com uses co-called session cookies to offer users more comfort. For example, session-cookies make it possible for visitors to E.ON websites to complete a brochure request without having to re-enter their own data even after interrupting the process by visiting another page. There is also a session cookie used for web analytics.
Randomly selected users are asked if they would like to participate in a user satisfaction survey. A permanent cookie records whether they decline or participate so that the request is not shown to them again at a later point in time.
Permanent cookies used on eon.com
Recognition of participation in a user survey
Most browsers are set by default to accept cookies automatically, but you can deactivate automatic acceptance of cookies or alter the settings of your browser to prompt you before cookies are accepted. Users who do not accept cookies may be unable to access certain parts of our website.
E.ON SE undertakes precautionary measures to protect your data from loss, destruction, falsification, manipulation and unauthorized access. In doing so, E.ON SE does, of course, comply with all of the Federal Republic of Germany's data privacy requirements.
E.ON SE strongly advises all parents and guardians to teach their children safe and responsible handling of personal data on the Internet. Minors should not transmit any personal data to E.ON SE's website without the permission of their parents or guardians! E.ON SE assures that it will never knowingly collect personal data from minors nor use it in any way or disclose it to third parties without authorization.
Links to Other Websites
This Data Privacy Declaration applies to E.ON SE's website at www.eon.com. For further information about the specific data protection measures implemented by other E.ON companies, please refer to the individual company websites. The pages on this website may contain links to other providers within and outside of the E.ON Group not covered by this Data Privacy Statement. When you leave E.ON SE's website, it is recommended to carefully read the data protection guidelines of every website that collects personal data.
Integration of social networks
On the website eon.com, we integrate the contents of our official channels on Facebook, Google+, Twitter and YouTube at various points. The companies that operate the social networks (Facebook Inc., Twitter Inc., Google Inc., YouTube, LLC) are therefore able to determine which contents you have visited at eon.com. The operators of the social networks can assign the information to your account, especially if you are logged onto one of the above-mentioned pages with your personal profile at the same time.
To prevent operators of the above social networks from collecting the above data by you visiting our Internet pages, log off from whatever social network you are using before you visit our website. To prevent general access by YouTube to your data on our or other websites, you can disable social plugins by using an add-on for your browser (e.g. https://disconnect.me)
Right to Information
If you have questions concerning how your personal data is processed, please feel free to contact us under email@example.com.
Upon request, you will be informed - in writing and pursuant to applicable legislation - which of your personal data, if any, E.ON SE has collected via its webpages.
Online Survey by Media Benchmark GmbH: Information on the protection of your data
It goes without saying that we treat the information you entrust with us for our online survey responsibly and in consideration of all applicable requirements of data protection law. Some of these requirements relate to information about the purpose, nature and extent of the collection, procession and use of the data collected through our survey, which we would hereby like to share with you.
1. For what purpose does this online survey record your answers and how are they processed?
Your answers to the survey are stored, processed and used by us only in anonymous form for the following purposes:
- We would like to learn from you how you assess our website;
- We would like to improve our internet presence for our users on an ongoing basis;
Your answers are recorded anonymously and processed only in this form so that it is not possible to draw conclusions about individuals or to identify you personally or other participants in the survey. We assure you that no unauthorized third parties can have access to your answers during the entire process of collection, processing and use of your data.
2. What technical access data is processed in the survey and for what purpose?
Under the Internet functionality, data is transmitted to a web server each time a webpage is called up by your browser. This includes, for example, information on the software used (including browser and operating system), the use of a website (including the name of the domain or page visited, start, and duration of the visit), as well as the IP number that was permanently or temporarily assigned to your computer by the network operator.
We do not store any IP numbers
If IP numbers are stored, they can enable the subsequent correlation of information concerning the computer of an internet user under certain circumstances. That is why IP addresses for this survey are generally not recorded, not even temporarily or partially.
For our internet survey, we use so-called "http cookies" or small text files that are saved through your browser to your computer. "Flash cookies" are not used for the survey.
The survey cookie is written from the domain "myaudience.de" and stores the number of invitations to the survey and completion of an interview issued to you for twelve months. The recording and readout of this information serves the sole purpose of not inviting you too frequently and not to survey you repeatedly.
In addition, our survey uses so-called "session cookies" which are deleted automatically after the browser is closed. Their purpose is to guarantee the technical processing of the survey.
We do not store information you have provided for the survey in any cookie. We do not use the cookie information to produce movement or use profiles.
Should you have any further questions on the survey and analysis of our online questionnaire, feel free to contact the service provider Media Benchmark GmbH, which we have commissioned to conduct the survey, at any time.
Media Benchmark GmbH
VAT ID No.: DE 259 929 142
Management: Dr. Christian Bachem, Michael Heine