The TV stays black, the lights don’t come on and the freezer temperature display is flashing: just a few of the effects of a power cut. In this situation the portal stromausfall.de offered information for almost the whole of Germany about the background and causes of an outage while allowing users to report service disruptions. Until now, that is, because stromausfall.de has recently been incorporated into the far wider incident portal Störungsauskunft.de.
Launched by innogy in April 2018, stromausfall.de initially collected information from a handful of enterprises, including Dortmunder Westnetz, Syna from Frankfurt/Main and MITNETZ STROM from Kabelsketal. Since then, 54 network operators including all of E.ON’s regional utilities, other supra-regional network operators such as Netze BW, Thüringer Energienetze and EAM Netz, and numerous municipal utilities have joined the incident portal. The network areas of all participating companies now cover 75 percent of Germany. And the numbers keep rising. The last six months in particular have seen a substantial increase.
At the same time, Störungsauskunft.de, which has undergone a complete makeover and now offers many more technical options, is becoming a first port of call for reporting technical supply disruptions of all kinds. The change of name also signals a new direction: over the next few months, the platform will start providing information about gas, water, street lighting and Internet service disruptions, and a map showing construction sites has been announced for 2021.
“As an energy supplier, we have many years of expertise in the supply of electricity, gas, water and also broadband Internet. Especially in the event of a disruption, people rightly rely on us for information and support and therefore must be at the centre of our efforts. The portal störungsauskunft.de provides valuable information, for example on the extent and duration of an outage”, says Daniel Felbier, who has been responsible for the portal at innogy Westenergie since its launch.
Störungsauskunft.de records around 150,000 visitors every month, generating over one million clicks. The violent storms in February caused the number to surge to a record 230,000 visitors.
As on stromausfall.de, the visitor can use Störungsauskunft.de to check whether the power failure is already known to the local network operator and how long the disruption is expected to last. If the power failure is not listed because it may not yet have been reported, users can contact the network operator using the portal. They can also enter a so-called user message on the map, which will be visible for 24 hours. By means of a checklist, the user can see whether the problem is actually due to a network malfunction or whether the cause is in their own household after all.
What's more, thanks to the social media function the messages of the network operators will complement those of the users, making it possible to see, for example, which streets and neighbours are also affected by the power outage.