E.ON helps financially weak customers

11/04/16

  • Support program for utility bill payments unique in Germany prevents
    customers from being cut off
  • Cooperation with job centers and welfare organizations
  • Energy bills paid cash in retail shops

E.ON is the first German energy company offering payment support to customers struggling to pay their utility bills. Private households experiencing financial difficulties can now use E.ON’s customer support program to pay their bills in small steps and avoid being cut off from energy supplies.

Together with the Federal Employment Agency and the debt counselling service of several welfare organizations E.ON is helping customers to help themselves, providing direct support in difficult times. “When customers have problems paying their gas or electricity bills we don’t leave them in the lurch,” says Uwe Kolks, Managing Director of E.ON Energie Deutschland.

Cash payments in retail shops and supermarkets

The flexible program is used on a customer-specific basis. Apart from providing instalment plans and a payment support team run by the company, it also offers households the opportunity to make partial payments on their energy bills in cash at supermarkets such as REWE, Penny or dm. In addition, job centers and welfare organizations have access to a team of specialized E.ON consultants. If a customer registers with one of these organizations, E.ON staff will help them identify the reasons for their energy debts early and find solutions. “The main objective of this support program is to help the customer avoid the problems that come with being cut off from utility services,” Kolks adds.

Extensive information including energy saving tips and contact details in 14 languages is provided on the Internet. For further details, go to www.eon.de/zahlhilfe.

This press release may contain forward-looking statements based on current assumptions and forecasts made by E.ON Group Management and other information currently available to E.ON. Various known and unknown risks, uncertainties and other factors could lead to material differences between the actual future results, financial situation, development or performance of the company and the estimates given here. E.ON SE does not intend, and does not assume any liability whatsoever, to update these forward-looking statements or to conform them to future events or developments.