Italian home owners are confronted with a complex and fragmented market for heating solutions: Numerous parties are involved when it comes to getting a boiler ready for usage and keeping it running in customers’ homes – ranging from the plumber to the assistance center, DIY store and finally the tax consultant. E.ON Energia has taken on this challenge with the objective of offering a comprehensive one-stop solution for our residential customers.
E.ON Energia chose an agile project approach in order to develop the new heating solution in a flexible and rapid way. The various activities, from market analysis to defining and establishing processes, from user experience design to training sales teams, were tackled together with the client. Right from the outset, the E.ON Inhouse Consulting team was involved in the full business development process, working closely with a fully established and dedicated Italian team.
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