Social Indicators

Social performance is in some cases difficult to measure. Indicators provided by GRI measure labor practices, contributions to society, human rights and product responsibility. E.ON covers almost all the key performance indicators which are relevant or applicable.

Social Indicators

Content	Reference	Status
Social Performance Indicators: Labor Practices and Decent Work
Disclosure on management approach (including EU15)	CR Report 2007 (p. 8-19) AR
Disclosure on management approach (including EU15)	Responsibility/Workplace
LA1 Workforce by employment type and Community	CR Report 2007 (p. 6-7)
	Responsibility/Workplace
	Work Environment/Key Figures
EU16 Total subcontracted workforce		x
EU17 Percentage of contractors and subcontractors that have undergone relevant health and safety training	Work Environment/Promoting Health
LA2 Employee turnover	CR Report 2007 (p. 6-7)
LA2 Employee turnover	Work Environment/Organisational Change
LA3 Benefits to full-time employees (Add)	Responsibility/Workplace
LA3 Benefits to full-time employees (Add)	Work Environment/Terms of Employment
LA4 Employees with collective bargaining agreements	Work Environment/Reward and Compensation
LA4 Employees with collective bargaining agreements	Work Environment/Key Figures
LA5 Minimum notice period(s) regarding operational changes*	Work Environment/Organisational Change
LA6 Workforce represented in joint health and safety committees (Add)*	Work Environment/Health and Safety
	Work Environment/Promoting Health
	Work Environment/Minimum Standards
	Responsibility/Environmental Management
LA7 Occupational diseases, lost days, and number of fatalities*	Work Environment/Minimum Standards
	Work Environment/Promoting Health
	Work Environment/Minimum Standards
LA8 Training on serious diseases*
LA9 Trade union agreements on health and safety (Add)	Work Environment/Health and Safety
LA10 Training per employee	Work Environment/Social Responsible Investment
LA10 Training per employee	Work Environment/Personnel Development
LA11 Programs for lifelong learning (Add)	Work Environment/Social Responsible Investment
LA11 Programs for lifelong learning (Add)	Work Environment/Personnel Development
LA12 Regular performance and career development reviews (Add)	Work Environment/Social Responsible Investment
	Work Environment/Personnel Development
LA13 Composition of governance bodies	Responsibility/Organization
LA14 Gender pay disparity*
Social Performance Indicators: Human Rights
Disclosure on management approach	CR Report 2007 (p. 8-19)
	Responsibility/Standards
	Responsibility/Human rights
	Responsibility/Procurement
HR1 Investment agreements*	CR Report 2007 (p. 6-7, 23-25, 29-30)
HR2 Supplier screening on human rights*	CR Report 2007 (p. 12)
HR2 Supplier screening on human rights*	Responsibility/Human rights
HR3 Training on human rights (Add)*	CR Report 2007 (p. 8-19)
HR3 Training on human rights (Add)*	Responsibility/Human rights
HR4 Incidents of discrimination*	Work Environment/Equal Opportunity
HR5 Freedom of association and collective bargaining*	Work Environment/Workers� Representation
HR6 Child labor*	CR Report 2007 (p. 3, 11-13)
HR6 Child labor*	Responsibility/Global Compact
HR7 Forced labor*	CR Report 2007 (p. 3, 11-13)
HR7 Forced labor*	Responsibility/Global Compact
HR8 Training for security personnel (Add)
HR9 Violations of rights of indigenous people (Add)		x
Social Performance Indicators: Society
Disclosure on management approach (including DMA EU18, 19 and 20)	CR Report 2007 (p. 9-19)
	Responsibility/Community
	CSR Report 06 (4-5)
SO1 Impacts on communities*	CR Report 2007 (p. 9-19)
	Responsibility/Community
	Responsibility/Dialog
EU21 Number of people displaced (by new or expansion projects related to generation facilities and transmission lines)*	Responsibility/Community
	Responsibility/Dialog
SO2 Corruption risks	CR Report 2007 (p. 15-17)
SO2 Corruption risks	Responsibility/Social Responsible Investment
SO3 Anti-corruption training	CR Report 2007 (p. 16)
SO3 Anti-corruption training	Responsibility/Corruption
SO4 Actions taken in response to incidents of corruption.	CR Report 2007 (p. 15-17)
SO4 Actions taken in response to incidents of corruption.	Responsibility/Corruption
SO5 Lobbying	CR Report 2007 (p. 8-19, 20-33, 34-41)
SO5 Lobbying	Responsibility/Corruption
SO6 Donations to political parties and politicians (Add)*	CR Report 2007 (p. 51)
SO7 Legal actions for anticompetitive behavior (Add)	CR Report 2007 ("Highs and Lows", p. 16) AR
SO8 Sanctions for noncompliance with laws and regulations	CR Report 2007 ("Highs and Lows", p. 16) AR
Social Performance Indicators: Product Responsibility
Disclosure on management approach (including EU22 and 23)	CR Report 2007 (p. 42-53)
	Responsibility/Energy Advice
	Responsibility/Vulnerable Customers
PR1 Health and safety impacts along product life cycle*
PR2 Non-compliance with health and safety standards (Add)
EU24 Number of injuries and fatalities to the public involving company assets, including legal judgement, settlements and pending legal cases of diseases	CR Report 2007 ("Highs and Lows", p. 13)
	Work Environment/Minimum Standards
PR3 Product information*	CR Report 2007 (p. 42-53)
PR3 Product information*	Responsibility/Customer Orientation
PR4 Non-compliance with product information standards (Add)
PR5 Customer satisfaction (Add)*	CR Report 2007 (p. 42-43)
PR5 Customer satisfaction (Add)*	Responsibility/Customer Orientation
PR6 Marketing communication standards
PR7 Non-compliance with marketing communication standards (Add)
PR8 Complaints regarding customer privacy (Add)*	Responsibility/Customer Orientation	x
PR9 Sanctions for noncompliance with product and service related regulations*	AR
	Responsibility/GRI Content Index
EU25 Percentage of population unserved in licensed distribution areas, broken down by population in rural areas and urban areas*	Responsibility/Security of Supply
EU26 Number of residential disconnections for non-payment	Responsibility/Supply Reliability
EU26 Number of residential disconnections for non-payment	Strategy and Key Figures 2007
EU27 Power outage frequency*	Responsibility/Supply Reliability
EU28 Average power outage duration*	CR Report 2007 (p. 38)
EU28 Average power outage duration*	Responsibility/Supply Reliability
EU29 Average plant availability factor	CR Report 2007 (p. 36)
EU29 Average plant availability factor	Responsibility/Supply Reliability

Content:	*	Explanations can be found below the table

Reference:	1-62	CR Report pages
	AR	Annual Report
	BO	Business Overview
		Link to the respective information

Status:		fully covered
		partly covered
		not covered
		not material
	x	not applicable

LA5	In Germany the co-determination applies. The European workers� council covers sites of other countries. Notice periods are according to legal provisions.

LA6	The report includes measures of work safety management and describes the groupwide expert groups and the health and safety (H&S) conference taking place every two years. In every company location there are H&S officers. Our H&S management system covers 100 percent of employees groupwide.

LA7	Groupwide data on absenteeism is not available.

LA8	"Further education on serious illnesses" has a lower priority compared to other social aspects (see http://www.eon.com/en/unternehmen/8496.jsp).

LA14	Due to our anti-discrimination guidelines, we do not differentiate between genders here.

Human Rights � Management approach

Consideration of human rights are central to E.ON values, and part of our commitment to the Global Compact. Within the regions in which E.ON operates, conditions of employment are guided by EU and US legislation, and human rights form an important part of our groupwide procedures. A complete report on this issue is not currently possible due to differing data collection guidelines.

Since 2007, new suppliers aiming to achieve a prequalification at E.ON have been assessed on CR-related issues, including their adherence to human rights. The prequalification also includes a questionnaire and a site check. Newly (in 2007) concluded contracts also receive the new E.ON Responsible Procurement Policy (see E.ON Procurement Policy PDF) as part of the terms and conditions.

HR1	There are no cases known. Human rights are particularly important in the area of purchasing (see http://www.eon-procurement.com/home/en/html/index.html). Aside from that, no explicit percental assessment takes place.

HR2

Taken into consideration in the E.ON Responsible Procurement Policy (see E.ON Procurement Policy PDF) and in the prequalification of our suppliers. Human rights are taken into account in the risk management system. On top of that, the expansion of risk management to include other CR topics is one of the action plan�s measures.

HR3	See Management approach and HR1, HR2: purchasing staff are trained in adherence to human rights and company policy. Collecting groupwide data is not possible due to differing data collection systems.

HR4	See Management approach. As part of the corporate audit, infringements to the Code of Conduct and information from the Whistleblower Hotline regarding discriminatory incidents are recorded groupwide. On the level of Corporate Center, there were no such cases in 2007.

HR5	See Management approach. No business activities were identified in which these conditions apply. As they are partly relevant for the area of purchasing, these risks are covered as part of Responsible Procurement.

HR6	See Management approach. The E.ON Responsible Procurement Policy allows no child labor in the supply chain.

HR7	See Management approach. The E.ON Responsible Procurement Policy allows no child labor in the supply chain.

SO1

Social and environmental issues in large-scale projects are assessed in sustainability impact assessments (SAI). In addition, environmental and social risks are analyzed and managed through our risk management system. Our stakeholder dialog which goes above and beyond the legal standards should be particularly highlighted.

EU21	No relocation was identified.

SO6	Because the amounts were not material, a breakdown by country was not required.

PR1	Safe handling of gas and electricity is an issue of E.ON activities for energy, safety and environmental awareness as well as our information campaigns.

PR3	To date, product information requirements have been limited. In some markets and with some products (e.g. �green� electricity), these requirements are increasing. E.ON satisfies all product information requirements where appropriate.

PR5	Customer satisfaction is central to E.ON�s operations in all its markets � customer satisfaction is monitored closely.

PR6	E.ON conforms to all legal and administrative requirements in the markets in which it is active.

PR8	E.ON conforms to all legal and administrative requirements in the markets in which it is active.

PR9	No sanctions have been reported to Corporate Center as part of the existing groupwide risk management system.

EU25	Generally, the percent of the population served in distribution areas is 100 percent. In those areas where E.ON does not reach 100 percent such as in Moldova, we present the percentage figure of the population not served.

EU27	A cumulative figure for EU27 and EU28 was not collected.

EU28	A cumulative figure for EU27 and EU28 was not collected.

Corporate

Social Indicators