Guided by our values, these key behaviours are essential to achieve our mission:
We strive to satisfy the needs of our customers and add value creating solutions to homes and businesses. Our customer orientation is reflected in our business processes, systems, organizational structures and procedures. In dealing with our suppliers we aim at
Drive for Performance
We focus our strategies on the individual markets in which we operate. We seek profitable growth to achieve sustainable success. We set ambitious performance targets to produce superior returns for those who have entrusted us with their capital. We constantly search for best practice and rigorously pursue efficiency and excellence in our operations. We are reliable and results-oriented. We work with a long-term view, focusing as much on the
We are never satisfied with the status quo. We look to the future and the opportunities it brings. We promote constructive change and we readily accept such change when it comes. Innovation is the key to improvement and we will constantly seek ways to improve what we do. We value creativity and seek ways to build solutions ahead of crisis.
We accomplish more by working together. We value one another's insight and cooperation. We trust one another's good intentions. The group optimum is "a win for all is a win for each of us." Good teamwork requires our active participation, sharing of our talents and resources and sensitivity for how our actions may impact others.
We are at our best when we have strong, capable leadership throughout our company. Working within their own area of responsibility, each leader serves the broader strategies and interests of the entire organization. We strive to grow our leadership skills and to reward effective leaders. Our leaders provide the motivation, guidance, coaching and creativity to inspire the best from our teams. They recognize and reward superior knowledge, competence and performance. Every leader
Diversity and Development
Our people are our most important resource. We serve a diverse world and we seek to reflect that diversity and inclusiveness in the approach we take to all our tasks. Our company and our colleagues thrive when exposed to different perspectives and methods. We seek equality but difference. We invest in our people with consistent coaching and meaningful development to help them reach their potential.